Shout Out: Lawrence Anoke

By Danelle Gorra

Somehow I lost VPN access overnight recently and was panicked to find out the next morning logging in. Lawrence from the MNIT help desk restored access with patience, humor, and grace using several different strategies to resolve the issue.

When there is a lot to accomplish in a day, the last thing anyone needs is an IT issue and I can't stress enough how nice it is to know there is quick help at my fingertips.