Shout Out: CSTS Web training​

By Danelle Gorra

Gen Wilkens, Melissa Greiner and Becca Clemens Wells with assistance from John Eichenlaub in moderation facilitated 3 virtual trainings on CSTS Web to share the why, show the new look and functionality, provide tips and tricks and assist staff in the transition to the new platform.

Only one other agency provided such a training for their staff and with 428 attendees over the three days and the level of engagement through questions on the calls, it was clear is was appreciated.

Beyond that the group collaborated to coordinate CSTS power user in testing, created memos, videos, iShare content, a push week and acted as spokespeople for the change to ensure that from training to soft launch to hard launch, Field Services staff will be supported. I can't celebrate the work on the implementation of CSTS Web 4.3 enough.

Slow but steady and planful wins the race for change initiatives and this team is making it happen!